Delivery, Exchange and Returns
UK Standard Delivery
- We aim to despatch your order within 3-4 working days.
- We expect that you will receive your order within 5-7 working days.
- We will send your order by Royal Mail.
- We will inform you of any delays with your order.
- If your order has to be fulfilled in more than one delivery, there will be no further delivery charges.
- Customers in Europe should add a further 5-10 working days to delivery dates.
Please note: at peak times, it may take us a little longer to despatch orders to you.
Returns and Exchanges
- We hope you are delighted with your gift/purchase. We are happy for you to try on your lingerie, to see how they look and fit. In the interests of health and hygiene we ask that you try briefs and swimwear over your own underwear.
- If you are dissatisfied with your lingerie we are happy to exchange or refund the cost of any items, provided they are returned in their original condition within 14 days of delivery.
- ORIGINAL CONDITION is unworn, with all labels attached and hygiene strips in place. We reserve the right to make a deduction from the amount of refund for the loss in value of the goods returned where signs of unreasonable use are evident (unreasonable use denotes use of goods beyond what may be allowed in a shop).
- SPANX - We are unable to offer an exchange or refund due to the nature of control wear. The only exception to this is damaged or faulty goods.
- All returns are payable by you the customer.
- You will need to obtain proof of postage for all items that you return
- Please use the returns form included with your order. Ensure all items are safely wrapped and the returns form is completed. Ensure all parcels are securely sealed.
- Your returned parcel may take up to 7 days to reach us, once received you will be sent a confirmation email and your refund will be processed within 14 working days.
320 Newark Road